Go Flux Yourself: Navigating the Future of Work (No. 13)

TL;DR January’s Go Flux Yourself examines the rise of social retreat in the digital age, the erosion of real-world relationships, which is leading to population collapse – welcome to “the anti-social century” – and the role of misinformation in shaping our realities … 

Image created on Midjourney with the prompt “a playground of children looking at their mobile phones and not talking to one another / interacting physically in the sytle of an L. S. Lowry painting”

The future

Humans are social creatures – or at least, we used to be.

If you were to chart a graph of human loneliness over the last century, it would resemble a slow upward creep followed by a dramatic surge in the last two decades. 

We are, according to The Atlantic’s Derek Thompson, living in The Anti-Social Century, where the idea of spending time with others is increasingly seen as optional, exhausting, or even undesirable. (I strongly recommend spending the time to read his long article – take tissues.)

The numbers paint a stark picture. Americans now spend more time alone than ever before. The percentage of U.S. adults having dinner or drinks with friends on any given night has plummeted by over 30% in the past 20 years

Meanwhile, solo dining – once the hallmark of the lonely business traveller or the social outcast – has surged 29% in just the last two years. The number one reason people give? A greater need for “me time”.

This shift extends beyond social gatherings. The Atlantic quotes Washington, D.C., restaurateur Steve Salis, who says: “There’s an isolationist dynamic that’s taking place in the restaurant business. I think people feel uncomfortable in the world today. They’ve decided that their home is their sanctuary. It’s not easy to get them to leave.”

And while the adults in the room seem to be leading the way, consider these stats: The average person is awake for roughly 900 minutes each day. According to the Digital Parenthood Initiative, American children and teenagers spend around 270 minutes on screens during weekdays and 380 minutes on weekends. This means that screens consume over 30% of their waking hours.

Even when people do leave their homes, they are less likely to engage with others meaningfully. A study, referenced in Thompson’s article, by OpenTable found that the fastest-growing segment of restaurant-goers are those eating alone.

Technology is the obvious culprit. If the automobile and television nudged us towards individualism in the 20th century, the smartphone has propelled us into a full-blown social retreat in the 21st. John Burn-Murdoch in The Financial Times describes this phenomenon as the “relationship recession”, a term that neatly captures the decline in both casual friendships and long-term romantic partnerships.

And the point here is that this isn’t simply an American problem: it’s a global one. Across Europe, the proportion of young people who don’t socialise at least once a week has risen from one in ten to one in four. In Finland, the decline in relationships has become so extreme that couples who move in together are now more likely to break up than have a child.

As Professor Niall Ferguson pointed out in his talk Demographics, What Next? at the World Economic Forum in Davos earlier this month, in South Korea, an entire movement has emerged in response to these shifting dynamics. The “Four No’s” Movement (4B)– standing for no dating, no marriage, no sex, and no childbirth – has gained significant traction, driven by concerns over gender inequality, economic pressures, and shifting cultural values.

“A world of rising singledom is not necessarily any better or worse than one filled with couples and families,” writes Burn-Murdoch, “but it is fundamentally different to what has come before, with major social, economic and political implications.”

The collapse of relationships isn’t just a lifestyle shift: it’s a demographic crisis. Japan and South Korea, both grappling with birth rates far below replacement level, are on the brink of population collapse.

Elon Musk has gone as far as to call declining birth rates a bigger existential threat than climate change. Dramatic? Maybe. But consider this: the United Nations predicts world population will peak at 10.4 billion in 2084, after which it will decline. And yet, some experts believe that we may reach a tipping point well before then, as fertility rates continue to plummet in wealthier nations.

But why is this happening now?

One reason, as The Atlantic notes, is that the structure of our daily lives has shifted. In the past, physical communities were a natural byproduct of life. You met friends in school, in your neighbourhood, at work, or through shared activities. Today, those default social structures are eroding.

Thompson writes: “For many young people, the routines of daily life no longer require leaving the house, let alone interacting with other people in a meaningful way. Everything – from food delivery to entertainment to work – can now be accessed from a screen.”

It’s not just that young people are socialising less. It’s that their entire experience of the world is mediated through digital interactions. Digital life has become a substitute for real life.

And then there’s the rise of AI-driven relationships. For years, the assumption was that AI companionship was a male-dominated phenomenon. But a recent New York Times piece turned that idea on its head, profiling a married woman who formed a deep emotional attachment to an AI boyfriend.

“I never imagined I would feel this way about something that isn’t real,” she admitted. “But here I am.”

This follows a broader trend. Last year I wrote how, in March 2024, there had been 225 million lifetime downloads on the Google Play Store for AI companions alone. But then there was a clear gender disparity: AI girlfriends were overwhelmingly preferred, outpacing their male counterparts by a factor of seven. We need new data, it seems.

The rise of AI-driven relationships raises unsettling questions:

  • What happens when virtual relationships feel safer, more convenient, and more emotionally fulfilling than real-world ones?
  • What happens when AI companions become indistinguishable from human ones?
  • What happens when loneliness itself becomes a business model?

Dr Jonathan Haidt, also speaking at WEF in Switzerland, has pointed to 2012 as the year youth mental health began its downward spiral. The reason? That was the tipping point when smartphones – the iPhone was five-years old then – and social media became ubiquitous.

In his research, Dr Haidt found that:

  • Teen girls and young women are particularly affected—with 20% of teenage girls reporting that they’ve made a suicide plan.
  • Compared to past generations, today’s kids experience:
    • 70% less physical touch with peers.
    • 70% less laughter with friends.
    • Far less independence, free play, and real-world responsibility.

The impact is clear: the less time young people spend engaging in the real world, the worse their mental health becomes.

His proposed solution, on his “mission to restore childhood”? A radical rethink of childhood norms:

  1. No smartphones before age 14.
  2. No social media before age 16.
  3. Phone-free schools.
  4. More independence, free play, and real-world responsibilities.

He pointed out that governments can help with two of these. But parents can deal with the other couple. I’ll let you work out to which he was referring.

Granted, it’s a compelling vision – but in a world where five-year-olds already own smartphones and parents outsource childcare to screens, it feels almost utopian.

Burn-Murdoch, asks the fundamental question: “Is this really what people want? If not, what needs to change?”

Do young people truly want to be alone, or have they simply been conditioned to accept a world where human connection is secondary to digital convenience?

Maybe the real question isn’t whether this trend is good or bad. Maybe the real question is: do we even want to be together anymore?

The present

If the future is about our retreat from real-world relationships, the present is about why we no longer trust what we see, read, or hear. The war on truth is well underway, and bad actors are not just fighting it – it’s being waged by the technology we rely on to inform us. Little wonder misinformation and disinformation ranked fifth in the WEF’s new Global Risks Report.

At a WEF session, Steven Pinker pointed out that the news has always been naturally negative, designed to generate outrage rather than understanding. But what happens when even the sources we trust most are misrepresenting reality? 

Apple recently came under fire for its AI-powered news summaries, which have repeatedly fabricated information. In December, the BBC formally complained after Apple’s AI-generated notifications misreported that an accused murderer had shot himself. He hadn’t. 

The same system falsely claimed that tennis legend Rafael Nadal had come out as gay and that teen sensation Luke Littler had won the PDC World Darts Championship before the event had even taken place. These were complete fabrications, generated by an AI that doesn’t understand context, nuance, or accountability.

This is the crux of the problem. Generative AI does not know anything. It simply regurgitates and reassembles probabilities based on existing data. It cannot verify sources, weigh evidence, or apply journalistic ethics. And yet, major tech companies are increasingly handing over editorial decisions to these flawed systems. 

The BBC warned that Apple’s AI-generated summaries “do not reflect – and in some cases completely contradict – the original BBC content”. Reporters Without Borders went further, arguing that facts cannot be decided by a roll of the dice. Meanwhile, the National Union of Journalists called for Apple to remove the feature entirely, warning that AI-generated news is a “blow to the outlet’s credibility and a danger to the public’s right to reliable information”.

Who can you trust? This woeful situation, though, a symptom of a much deeper crisis in journalism itself. The past two decades have seen a slow-motion collapse of traditional media. I recently reflected on this in an interview with Think Feel Do, an impact marketing agency, looking back on my early days at The Observer sports desk 20 years ago. 

Image created on Midjourney with the prompt “a newspaper sports editor in the 2000s watching horse racing on a screen in the office, with his feet up on his desk, in front of other reporters and staff in the style of a Hockney painting”

As I said in the interview: “It certainly feels like a different era. With it being a Sunday paper, the staff didn’t head into the office until Thursday, having been off since Saturday. The sports editor would constantly have horse racing on the TV, and it was very boozy – Fleet Street was famous for that culture.

“The last newsroom I worked in about a decade ago was an open-plan office with a command-and-control hierarchy. Since then, it’s been incredibly challenging for media organisations, particularly newspapers, following the advent of the Internet. The traditional business model has been completely upended – essentially, most newspapers are now just managing decline because they haven’t worked out how to organise the advertising model effectively.

“I’m part of the problem: apart from my Financial Times Weekend subscription, I can’t recall the last time I bought a newspaper – it must be two years or more. The situation has led to an explosion of clickbait content, making life even more difficult in our post-truth world.

“As Mark Twain supposedly said: ‘If you don’t read a newspaper, you’re uninformed; if you do read the newspaper, you’re misinformed’; This feels particularly relevant today, where we’ve seen the damage caused by misinformation, not least during the Coronavirus crisis. It makes me somewhat ashamed to be a member of the media, given some of the mistruths peddled during that period that we’re still struggling to deal with.”

Back then, Fleet Street had character. Newsrooms were bustling, long boozy lunches were the norm, and print advertising still funded serious investigative journalism. There was a sense of camaraderie, of purpose. Today, those newsrooms have been gutted. The rise of the internet shattered the traditional business model, leaving most newspapers managing decline rather than thriving. 

As people stopped buying physical newspapers, media companies scrambled to pivot to digital, only to find that online advertising wasn’t nearly as lucrative. The result has been brutal: thousands of journalists laid off, local news outlets shuttered, and serious reporting increasingly replaced by clickbait.

This collapse of traditional media is exactly why independent voices – whether through newsletters, podcasts, or other alternative platforms – are more critical than ever. In a world where trust in mainstream institutions is eroding, people seek authentic, nuanced, and human content. That’s why, after a year of hosting Upper Bottom, my sobriety podcast exploring drinking culture with an ambivalent lens, I’m now looking for new podcasting opportunities. 

Having built the show from the ground up – teaching myself to host, record, edit, and distribute episodes – I’ve developed a deep appreciation for the format. Podcasting offers something that much of modern media lacks: space for real conversations, free from the constraints of algorithm-driven outrage. 

Unsurprisingly, podcasts have surged in popularity while trust in mainstream news has declined. Listeners value the intimacy of the format and the ability to engage deeply with a subject rather than skimming headlines. There’s something refreshing about hearing a person’s actual voice rather than reading AI-generated summaries riddled with inaccuracies. 

Whether it’s covering the future of work, technology, human-centric innovation, or broader cultural shifts, I’m keen to continue exploring these themes through the spoken word. If you’re working on a podcast – or know someone who is – let’s talk.

Returning to traditional media, the financial strain has left journalism vulnerable to another existential threat: the rise of misinformation and disinformation. The two are often conflated, but they serve different purposes. Disinformation refers to deliberate falsehoods, often spread for political or financial gain, while misinformation is inaccurate information shared unknowingly. Social media has become the primary battleground for both. 

A 2018 study suggested that fake news spreads six times faster than real news on X, and AI-generated content is making it even harder to separate fact from fiction. This links back to the relationship recession. We’re also experiencing a trust recession. A 2024 Edelman Trust Barometer survey found that 61% of people no longer trust the news they consume, while 67% worry that AI-generated misinformation will soon make it impossible to know what’s true.

The consequences of this breakdown in trust are staggering. During the pandemic, conspiracy theories about vaccines contributed to widespread hesitancy, prolonging the crisis and costing lives. In elections, disinformation campaigns manipulate public opinion and undermine democracy. In war zones, AI-generated propaganda spreads rapidly, making it harder to distinguish reality from fiction. These are not abstract concerns—they are reshaping how people perceive the world, how they vote, and how they interact with one another.

Beyond politics, there is also the mental health toll of living in a world where truth feels increasingly elusive. Studies show that constant uncertainty fuels anxiety, depression, and social withdrawal. It is no coincidence that trust in media is collapsing at the same time that loneliness and isolation are surging. 

In particular, young people opt out of real-world interactions at unprecedented rates, as alluded to above. But perhaps they aren’t just retreating because they prefer digital interactions. Maybe they are withdrawing because they no longer trust the world around them. When every news source seems biased, when every politician seems corrupt, when every piece of media might be AI-generated nonsense, is it any wonder that people are choosing to disengage?

So, where do we go from here? Looking ahead 20 years, there are several possible scenarios. In the best case, AI handles the grunt work of journalism – automating transcription, summarising reports, and organising data – while human journalists focus on analysis, context, and investigative reporting. A more likely outcome is that only a handful of major media outlets survive, while the rest collapse. The worst-case scenario is a world where AI-generated misinformation dominates, and no one trusts anything anymore.

There are, however, some glimmers of hope. While major newspapers struggle, independent local journalism is seeing a resurgence. Outlets like The Mill and The Londoner have shown that people will pay for quality news – if it feels relevant to their daily lives. And while social media has often been an engine for misinformation, it has also enabled investigative journalists to share their work directly with engaged audiences. The challenge is finding a way to balance these forces – to harness the benefits of AI while maintaining journalistic integrity.

Ultimately, the fight for truth is about more than just media. It’s about education. If we are to navigate this new information landscape, we must teach the next generation to think critically, question sources, and demand accountability. Because if we don’t, we risk entering an era where reality itself becomes an illusion. And once that happens, how do we ever find our way back?

Trust is our most valuable currency in a world of misinformation, AI-generated news, and social media echo chambers. The question is: who do we trust? And how do we ensure that trust isn’t misplaced?

The past

Looking back, I’m grateful that social media didn’t exist when I was at university. My first tutorial at the University of St Andrews was surreal enough – just me, seven female students, and Prince William. 

I graduated 20 years ago this summer, and so much has changed. Recently, I was invited onto the Leading the Future podcast to reflect on my career – from starting in sports journalism to pivoting into technology and business. We talked about how vital human skills remain, even in an AI-driven world. And yes, we discussed the heir to the throne, a bit.

In the 40-minute episode, titled: Human Centrism with Oliver Pickup, I also covered:

  • How I started out in sports journalism 
  • When I realised I wanted more than sports journalism
  • How I pivoted to become a technology and business journalist
  • The importance of celebrating humans
  • Why I recently set up a thought leadership business (Pickup_andWebb)
  • My thoughts on smartphones and social media for children / teens
  • How to be part of the “AI class” – and make use of agentic AI

Do take a listen if any of those topics appeal to your curiosity.

Statistics of the month

📉 92 million jobs will be eliminated by 2030, but 170 million new roles will be created, according to the World Economic Forum’s Future of Jobs Report 2025.

💻 The same report found that only 24% of workers feel confident they have the skills needed for career progression in the next three years – meaning 76% don’t.

🤖 63% of people trust AI to inform decisions at work, a new CIPD study shows – but only 1% would trust AI to make important decisions outright.

⚖️ For the first time in Workmonitor’s 22-year history, work-life balance (83%) is now more important than pay (82%).

👎 44% of employees have quit a job due to a toxic workplace, Workmonitor’s report suggests – up 33% from last year.

Stay fluxed – and get in touch! Let’s get fluxed together …

Thank you for reading Go Flux Yourself. Subscribe for free to receive this monthly newsletter straight to your inbox.

All feedback is welcome, via oliver@pickup.media. If you enjoyed reading, please consider sharing it via social media or email. Thank you.

And if you are interested in my writing, speaking and strategising services, you can find me on LinkedIn or email me using oliver@pickup.media.

Banning TikTok: Should companies follow the U.S. and U.K. governments?

With government workers in the U.S., U.K., Canada, France, and elsewhere recently banned from installing or having TikTok on their official devices, is it time for companies to follow their lead? With greater awareness of allegedly nefarious data-harvesting activity, the clock is ticking.

Political leaders posit that because TikTok is owned by Bytedance, China’s state-linked technology corporation with ties to the Chinese Communist Party, there is a significant cybersecurity risk. The wildly popular social media platform – with 150 million U.S. users, it is currently one of the country’s top-ranking apps – is being used to promote the party’s interests overseas, runs the logic. 

Organizations must think hard about whether these two supposed issues are worth not banning the app, and if, on balance, the company and employees benefit more or less from engaging with and using TikTok to inspire and amplify content.

The full version of this article was first published on Digiday’s future-of-work platform, WorkLife, in April 2023 – to read the complete piece, please click HERE.

How the court of public opinion is striking fear into businesses

Consumers have gained tremendous power over businesses that meet their disapproval. Many firms should have more to fear from concerted activism on social media than they do from a regulator’s knuckle-rap

The closing lyrics of Beyond the Son, a song by Swedish electro-jazz duo Koop, offer the perfect sign-off for any cordial correspondence: “May the winds be at your back, the dice be kind and the gods turn the occasional blind eye.” 

The track was released in 2006, the year of Twitter’s birth. To brands, the millions of consumers who use the social network have become the gods who never turn a blind eye. They constantly demand transparency from organisations and are incredibly quick to upbraid any firm or sector whose behaviour falls short of their expectations. 

If the online clamour isn’t handled adroitly by those on the receiving end, it can soon turn into hysteria. At that point, the traditional media will often notice and pile on too. Eventually, if the furore is sufficient, an industry regulator may get involved. But the serious reputational damage will already have been done by then. Boohoo, Nestlé and Zara are among a number of brands that have been shamed on social media for various reasons and boycotted by consumers in recent years.

“Social media is vital in bringing bad business practices to a wider audience, including regulators,” says Rick Evans, strategy director at marketing company R/GA London. “Because social media allows the impact of consumer action to be amplified, companies will often change before the slow wheels of regulation and legislation move.”

Evans cites the case of buy-now-pay-later (BNPL) finance as an example of how public pressure can help to trigger legislative action. The £2.7bn sector had attracted a storm of criticism on social media for failing to prevent vulnerable consumers from running up high levels of debt. In October 2021, the Treasury published a consultation paper setting out its plans to impose tight regulations on BNPL credit agreements and put the Financial Conduct Authority (FCA) in control of the UK market.

Social media is vital in bringing bad business practices to a wider audience, including regulators

Abbie Morris is the co-founder and CEO of Compare Ethics, a search platform that helps eco-conscious consumers to find brands that match their values. She is pleased that the authorities have started catching up with organisations that have been publicly criticised as exponents of so-called greenwashing. Only recently have “governments started to impose tougher legislation following the reaction of consumers”, she says, citing BP’s “Possibilities Everywhere” TV advertising campaign as a recent example.

“The energy firm caused public outrage when it highlighted its solar and wind energy projects, having also revealed that about 96% of its annual spending went on fossil fuels. This prompted authorities to step in and present the case that ‘fossil-fuel companies’ should not be able to buy a good reputation for their climate-damaging products through advertising,” Morris says.

In terms of consumer pressure prompting both companies and legislators to act, advertising is an interesting topic, suggests Vikki Williams, customer experience officer at Starling Bank. “Phishing attacks are on the increase”, she says, “and many of these attempted frauds are generated through ads on social media platforms such as Meta’s Facebook and Instagram, which don’t require financial services providers such as crypto platforms to be regulated by the FCA.”

Starling Bank has recognised that this lack of regulation is problematic, which is why it no longer pays Meta for advertising. Moreover, Williams and her colleagues have lobbied the government to extend its online safety bill to cover fraudulent adverts. They have also spoken to “tech giants directly, to encourage them to follow in Google’s footsteps and rethink their advertising practices”.

Williams has noted “encouraging signs of progress” on both fronts. A recent parliamentary report strongly advised amendments to the draft legislation, while Meta has announced that it will alter its advertising policies and procedures. “It’s proof that businesses and their customers working together can achieve real change,” she says.

The court of public opinion has never been so busy in the digital era. Consumers are more willing than ever to praise good experiences and carp about bad ones on social media. Recent research by reviews platform Feefo indicates that we are 29% more likely to leave feedback about our dealings with businesses than we were before the pandemic. 

Businesses and regulators alike have little choice but to listen as the public become increasingly vociferous about a range of key topics. This year, data privacy will be one such topic, predicts Rafi Azim-Khan, partner at law firm Pillsbury Winthrop Shaw Pittman and leader of its data privacy and cybersecurity practice in Europe. 

“In the digital economy, even if a regulator in one country is slow to respond to a complaint, regulators in other nations will take direct action. For instance, France’s data privacy regulator has recently fined Google and Facebook in the US,” he says. 

We appear to be at the start of a new phase of increased liability for businesses

In addition, more “US-style class actions” are being brought in jurisdictions where previously such cases were rarities. Take Lloyd v Google, for instance, which reached the UK Supreme Court in November. Richard Lloyd, a former director at the Consumers’ Association, brought a representative compensation claim under the Data Protection Act 1998 on behalf of about 4 million people who, he argued, had been affected by a workaround enabling Google to collect browser-generated data from their iPhones in 2011-12. The Supreme Court found unanimously for Google, overturning the Court of Appeal’s landmark decision, but Azim-Khan argues that the direction of travel is now clear.

“The trading and compliance landscape has changed dramatically. Companies must wake up to this fact and respond accordingly,” he says. “When the court gave its verdict, several newspapers and commentators trumpeted that it slammed the door on the possibility of US-style class actions in the UK. But they were missing an important point: even though Google was victorious on the facts before the court on this occasion, the verdict wasn’t a bar to anyone bringing representative actions that take a different approach.”

Stressing the significance of the case, Azim-Khan warns: “The upshot is that businesses are facing a kind of double jeopardy: if regulators don’t punish their missteps, customers could still do so through the courts. We appear to be at the start of a new phase of increased liability for businesses. It’s the calm before the storm – and companies are sailing into dangerous waters.”

Given that the consumer gods are becoming even less inclined to turn a blind eye to any firm that veers off the approved course, businesses will be hoping that they’ll at least have the winds at their backs.

This article was first published in Raconteur’s Future Customer report in February 2022

The war for talent is raging: Here’s how to make your LinkedIn profile sparkle

Some call it the Great Resignation. LinkedIn, the world’s largest professional network with almost 800 million users, labels it the Great Reshuffle. Whichever phrase you use, it’s clear: the war for talent is raging like never before. More people than ever, spurred by the coronavirus crisis, are seeking to change their course of life, which translates to curriculum vitae in Latin, fittingly.

“We are experiencing unprecedented change when it comes to work,” Charlotte Davies, careers expert at LinkedIn, told WorkLife. “The coronavirus crisis has driven people to consider what they truly want from work and life. Because of this, companies are rethinking their entire working models, culture, and values.”

While employers must do more to attract and retain skilled workers, employees should update and polish their resumés. That said — perhaps it’s more worthwhile to buff one’s LinkedIn profile, given that research from last April suggests a person is hired via the platform every 15 seconds. 

This article was first published on DigiDay’s WorkLife platform in January 2022 – to continue reading please click here.

Businesses wake up to the immense potential of TikTok

Companies are increasingly cottoning on to the fact that the video-sharing app, once seen as the preserve of the young, is increasingly a powerful marketing tool to reach all ages

TikTok celebrated its recent fifth birthday by announcing that more than one billion people – almost one-in-eight people on the planet – now use the video-sharing app every month.

And its star is only set to shine brighter: a new social media trends report for 2022 by marketing experts HubSpot and consumer intelligence platform Talkerwalker suggests it will continue to expand and “take over social media”, forcing other brands to adapt. This is based largely on TikTok’s highly personalised feed, which curates different content for each user drawing on known interests as well as previous likes and comments on the platform, instead of simply showing them videos from accounts they have chosen to follow.

Given this colossal global reach and potential, combined with the ability to easily record and edit videos of up to three minutes in-app and then share clips to multiple platforms, it’s no wonder that businesses of all sizes are flocking to the platform. TikTok’s growing corporate appeal, including to B2B companies such as financial and technical services providers, has been boosted by a shift in the user demographic. Once seen almost solely as the preserve of the young, the latest user base statistics show that almost one-in-four users are now over the age of 30.

However, despite this promise, getting started can still be daunting to companies unused to using video as part of their marketing efforts. As inspiration, here are five examples of brands using TikTok in unexpected ways to expand their audiences and boost awareness of their services.

•   Sage

In February, Sage – a cloud business company best known for its accounting software – launched the #BOSSIT2021 Challenge, challenging UK small and medium-sized enterprises (SMEs) to use their creativity to showcase their ‘boss it’ moments inside work or out. Over one million companies took the opportunity to show how they were excelling despite the uncertain times. The overall winner was Broken Planet Market, a recycled fabrics clothing company, which documented the struggle to keep up with storage in the one-bedroom flat it is run from after the company ‘blew up’ on TikTok.  A podcast, a yoga company and a jewellery business were among the runners-up in the campaign, which won the Best Use of TikTok Ads category at the UK Paid Media Awards.

Sophie Fresco, a TikTok specialist for communications consultants Hotwire Global, says Sage is continuing to build on that initial success. “Following the triumph of the #BOSSIT2021 Challenge, it asked followers to use #SageTellMe and create their own videos and explain how they are an SME without saying they are an SME,” she says. “The hashtag has over 4.5 billion views, so far.”

•   Harvard Business Review

The renowned business management magazine posts videos on how to “deal with work, school and life” and has over 1.2 million likes. Its TikTok account is an extension of its global Ascend brand, which targets modern young professionals just starting their careers and is not behind a paywall – unlike the content targeted at more mature workers. Paige Cohen, Ascend’s editor-in-chief, told media trade magazine Digiday that: “We introduce younger people to the brand, help them build better habits, help them make better career decisions. And when the day comes that they’re more in the middle of their careers instead of at the beginning, they will turn to the Harvard Business Review content.” She, and other editors, are the faces seen on TikToks on subjects including interview hacks and tips, and Halloween-themed resumé killers to give “more personality and connection to the brand”.

•   Gymshark

“On TikTok, you’ve got to put entertainment and comedy value before your product,” advises Harvey Morton, digital expert and founder of Harvey Morton Digital. He singles out Gymshark, a British fitness clothing and accessories brand which posts content designed to help its users stay active, as using the platform well. “They have built up a large following from posting consistent, quality videos from workouts, workout memes and inspiration,” he says.

Playfulness seems to be the winning ingredient. Gymshark’s profile description states: “Nothing to do with sharks. Something to do with the gym.” On TikTok, the brand has 3.4 million followers, and its irreverent videos about life in the gym – including men wearing crop tops to work out and pet dogs obediently watching their owners lift weights – have amassed more than 51 million likes.

•   Marks and Spencer

M&S dates back to 1884, but its food division has enhanced its modernity by entering the TikTok scene and using the self-parodying profile description “This is not just any TikTok page…”, in a nod to the brand’s famous marketing tagline. By leveraging the reputation of own-brand sweet favourite Percy Pig, piggybacking #FoodTikTok and responding to viral trends and news, M&S Food has attracted 133,000 followers and over 2.3 million likes. A recent video for Hallowe’en, which showed Percy Pig and friends doing an amusing ‘pumpkin workout’ to a spooky song, generated over 110,000 plays in less than a week.

•   Ryanair

The budget airline offers a perfect example of how a sense of humour can trigger a surge in customer engagement and brand presence on the platform. The consistency and tone of Ryanair’s TikTok output has attracted over one million followers. The formula is simple – often images and footage of its planes with superimposed human facial features, or cabin crew sharing common thoughts – but very effective. Set to funky music, the results are amusing but subtly keep attention focused on the airline’s branding and core product of low-priced flights across Europe.

•    Miss Excel

Used well, TikTok can raise the profile of individual entrepreneurs, too. For example, Kat Norton – aka Miss Excel – has danced her way to becoming a full-time spreadsheet influencer by making Microsoft Excel “fun”. Having attracted over 652,000 followers and had one video go viral with over three million views, she has given up her day job as a consultant to focus on being Miss Excel.

She mostly posts clever dance videos containing shortcuts, tips and tricks for the masses, with a subtle message to seek out her courses. Normally, how-to videos are step-by-step posts, possibly with screenshots with helpful arrows. Not so Miss Excel. The message for other businesses is that it’s not just what you do, it’s how you frame it. Even the dullest of subject matters can become fun and excite with a quirky twist.

“You have to have an element of polarity,” Norton told Quartz, when asked what makes a successful TikTok profile. “When you take something as boring as Excel and something so different like dancing and combine them… people are flabbergasted.

Joining the TikTok revolution

So, now we’ve shown a snapshot of how other businesses are embracing the TikTok opportunity, why should yours join them? Top of the long list of reasons to post on the social media platform are that it’s free to use and videos can be as short as 15 seconds in length, so content can be produced and published quickly. Crucially, you needn’t be a big brand or have a big budget to make TikTok a success.

Additionally, Jon Abrahams, global managing director of virtual office provider Rovva and a big fan of TikTok, suggests bearing in mind that while the playful nature of the platform is forcing brands to be more innovative, quality rather than quantity of content is still key.

“It’s important to remember that your business’s TikTok account is essentially an extension of your brand, and jumping on trends that don’t fit with your core purpose and values can make your response appear out of place,” warns Abrahams. “This can negatively impact engagement with your brand. Essentially, don’t try to do everything that’s trending; if it’s not in line with your brand personality, leave it.”

Lastly, remember TikTok’s stated mission to “inspire creativity and bring joy”. In this spirit, businesses should not be afraid to experiment or try doing things differently. And certainly, they ought not shy away from being either bold or quirky with their videos. While there may be an element of trial and error to begin with, those that craft a winning TikTok marketing strategy will discover it can pay off, handsomely.

This article was first published on First Word Media in November 2021